Nice Sala
@nicesala
I resolve customer and system issues across public, financial, and technology services.
United KingdomWhat I'm looking for
I support business-critical systems at Westminster City Council, responding to service desk requests, troubleshooting issues, and keeping users informed through resolution.
Previously, I handled high-volume customer enquiries for Westminster City Council and supported conveyancing customers at Habito, creating guidance that made digital processes easier to use while completing due diligence, AML, and compliance activities.
I’ve also managed customer relationships at Barclays and ran a vehicle-rental business, bringing clear communication, case management, and responsive support to regulated and customer-facing environments.
Experience
Work history, roles, and key accomplishments
Business Systems Analyst/ Helpdesk Support
Westminster City Council
Apr 2023 - Present (3 years 5 months)
Provide day-to-day support to users of business critical systems, responding to support requests and investigating issues through the service desk. Manage and prioritise enquiries, troubleshoot system problems, and escalate complex issues while maintaining accurate records.
Education
Degrees, certifications, and relevant coursework
Professional Banker Level 4 & 5 Diploma
Diploma, Banking
Completed the Professional Banker Level 4 & 5 Diploma, covering advanced banking and financial services knowledge.
ITIL Foundation
Certification, Information Technology
Certified in ITIL Foundation, demonstrating knowledge of IT service management best practices.
BCS Requirements Engineering
Certification, Requirements Engineering
Certified in BCS Requirements Engineering, focusing on eliciting, analyzing, and managing requirements.
BCS Digital Business Change
Certification, Digital Business
Certified in BCS Digital Business Change, covering digital transformation and change management.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
Skills
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