At Oh So Good Home Health Care, I drive strategic growth, ensure regulatory compliance, and oversee expenses within budgetary constraints. I also maintain client and field relationships, with 99% client retention.
I drive quality improvement initiatives to improve client outcomes and satisfaction.
At UPS, I optimized sales processes using data analytics and revenue forecasting, contributing to 20% revenue growth. I managed CRM systems to support customer engagement and retention and aligned sales strategies with corporate goals.
As a Director/Board Member at Womenstry, I uphold board policies and governance frameworks, monitor progress toward goals and key performance indicators, and hold leadership accountable for results.
