LaShandra Moore

I am a Verification Specialist with over 20 years of healthcare experience focused on optimizing patient access, collections, and medical-records verification. I apply analytical and critical thinking to reconcile accounts, resolve billing disputes, and reduce claim denials.

At Elevance Health I processed member eligibility and benefit verifications accurately, resolving complex eligibility discrepancies through targeted investigation and improving data accuracy and reporting. I communicate verification outcomes clearly to providers and members, reducing follow-up contacts and claim delays.

Previously, I supported urgent care and occupational medicine clinics by managing check-in/check-out processes, processing payments, maintaining secure medical records, and resolving patient concerns to improve satisfaction and throughputs. I also streamlined emergency department registration procedures to shorten wait times and improve care flow.

I prioritize regulatory compliance, process improvement, and cross-functional coordination to enhance data integrity and support revenue recovery. I bring strong interpersonal, conflict-resolution, and attention-to-detail skills to roles that require accuracy under high-volume conditions.