Larry Ochieng

I’m a dedicated, results-driven IT professional with over 5 years of experience in technical operations, system administration, and high-volume customer support. I focus on deploying and configuring technical hardware, managing complex data systems, and resolving network connectivity issues for thousands of clients.

As a Technical Operations & Support Lead at Tari Electra, I provide expert support for sub-metering installations and troubleshoot hardware and network connectivity to ensure 100% operational uptime. I’ve also successfully deployed and configured prepaid metering systems from scratch across multiple client sites while maintaining strong service standards and timely resolutions.

Earlier, I led customer care operations and managed comprehensive records for over 5,000 clients at Empire Microsystems Ltd, safeguarding data integrity and system accuracy over a multi-year period. I’m skilled in incident management, first-call resolution, and maintaining SLAs in fast-paced environments.

I also bring hands-on exposure to structured data work as a Data Annotator, where I conducted surveys and accurately documented infrastructure damage using digital tools and image labeling for maintenance planning and reporting. With a foundation in Information Technology and certifications including CompTIA A+ / Network+ and leadership-focused training, I’m ready to bring reliability, clarity, and outcomes to your team.