Larissa Pietra

I’m a bilingual Portuguese-English professional with more than three years of experience in fraud prevention, risk operations, customer verification, and high-volume case management. Throughout my career, I have worked in fast-paced environments where accuracy, communication, attention to detail, and sound decision-making were essential.

My background includes reviewing and investigating customer and transaction information, conducting verification calls, cross-validating data across multiple sources, identifying inconsistencies and fraud indicators, resolving cases, documenting findings, and making risk-based decisions. I have handled more than 100 cases per day and was promoted during my time at B2W Digital/Americanas as I gained additional responsibilities.

I also bring strong transferable experience to customer support and customer operations. I’m comfortable communicating directly with customers, asking follow-up questions, resolving issues, managing high-volume workflows, following established procedures, and working independently. My experience includes Zendesk, ClearSale, Microsoft Excel, Microsoft Office, bureau research tools, and proprietary risk and review platforms.

I’m a native Brazilian Portuguese speaker and fluent in English. After building my early career in Brazil, I moved to the United States, where I further developed my English communication skills and experience working in a multicultural environment.

I’m currently interested in remote opportunities in Fraud & Risk, Fraud Operations, Customer Support, Customer Success, Customer Operations, Trust & Safety, and bilingual Portuguese-English roles. I’m especially interested in companies where I can combine my analytical background, customer communication skills, and bilingual abilities while continuing to grow professionally.

I am based in the United States and authorized to work in the U.S. without sponsorship.