Larissa Mendonca
@larissamendonca
I create welcoming customer and event experiences through operations and client support.
What I'm looking for
I support customer and event operations at BTG Pactual Hall at Aventura, helping create safe, organized, and welcoming experiences for audiences and corporate clients. I coordinate logistics, reception, access control, technical visits, incident reporting, and conflict resolution.
Across seven years at SBT, I supported live and recorded television productions through administrative workflows, guest scheduling, audience operations, payment processes, inventory control, and omnichannel customer service. For Programa Silvio Santos and Teleton AACD, I helped ensure smooth guest, participant, audience, sponsorship, and production experiences.
I also work independently in audiovisual production and photography, contributing to institutional video projects through visual research, script and direction support, media organization, content review, and photography.
My background in Strategic Marketing and Radio complements my hands-on work in customer relationships, operational support, television production, events, and digital marketing.
Experience
Work history, roles, and key accomplishments
Customer Support & Client Relations
BTG Pactual Hall at Aventura
Oct 2025 - Present (11 months)
Provided operational and customer support for events at BTG Pactual Hall, ensuring a safe, organized, and welcoming experience for public attendees and corporate clients. Supported event logistics, audience reception, access control, and conflict resolution while preparing operational and incident reports.
Provided operational and customer support for events at BTG Pactual Hall, ensuring a safe, organized, and welcoming experience for both public attendees and corporate clients. Supported event logistics through team coordination, accessibility equipment management, front-desk setup, audience reception, and access control. Assisted clients during technical visits, facilitating communication and oper
Provided administrative, operational, and customer support for television productions, ensuring efficient workflows and high-quality service delivery. Managed payment processes, Excel spreadsheets, product inventory control, and documentation for both live and recorded programs. Coordinated guest scheduling, briefing, and reception for the Programa Silvio Santos, ensuring a seamless experience and
Supported live event production and audience operations during the Teleton AACD, contributing to the smooth execution of activities and a positive experience for guests, participants, and attendees. Assisted with guest and audience reception, provided support to AACD participants, and coordinated audience transitions during program breaks. Also supported sponsorship activations within the auditori
Contributed to the production of an institutional video project with a medieval theme, supporting the development of its visual identity and narrative consistency through research, visual references, and creative coordination. Participated in showcasing the venue's concept and customer experience to the public through both video and photography. Responsibilities included assisting with script deve
Provided administrative and operational support for television productions, assisting with the preparation of internal documentation and the coordination of guest and audience activities. Supported the reception and organization of audience members, provided assistance to AACD participants, and collaborated with production teams to ensure smooth on-set operations. Contributed to an organized, welc
Provided operational and production support for both live and recorded television programs, contributing to the coordination of studio activities and ensuring smooth day-to-day operations. Assisted with guest production and reception, supporting a positive and organized experience throughout program participation. Managed the control and distribution of promotional gifts and prizes, coordinated tr
Education
Degrees, certifications, and relevant coursework
Universidade Presbiteriana Mackenzie
Postgraduate degree in Strategic Marketing, Marketing
2022 - 2023
FAPCOM - Faculdade Paulus de Comunicação
Graduação, Radio
2016 - 2019
WORK COLLEAGUES - presented as an Experimental Course Completion Project.
The documentary observes how the work of caravan operators for studio programs functions, through the accounts of two caravan operators who provide services to the SBT television network.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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