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Larissa MendoncaLM
Open to opportunities

Larissa Mendonca

@larissamendonca

I create welcoming customer and event experiences through operations and client support.

Brazil
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What I'm looking for

I'm looking for opportunities in customer experience, client relations, event operations, or administrative support where I can improve service delivery, coordinate logistics, solve operational challenges, and create welcoming experiences for customers and guests.

I support customer and event operations at BTG Pactual Hall at Aventura, helping create safe, organized, and welcoming experiences for audiences and corporate clients. I coordinate logistics, reception, access control, technical visits, incident reporting, and conflict resolution.

Across seven years at SBT, I supported live and recorded television productions through administrative workflows, guest scheduling, audience operations, payment processes, inventory control, and omnichannel customer service. For Programa Silvio Santos and Teleton AACD, I helped ensure smooth guest, participant, audience, sponsorship, and production experiences.

I also work independently in audiovisual production and photography, contributing to institutional video projects through visual research, script and direction support, media organization, content review, and photography.

My background in Strategic Marketing and Radio complements my hands-on work in customer relationships, operational support, television production, events, and digital marketing.

Experience

Work history, roles, and key accomplishments

BA
Current

Customer Support & Client Relations

BTG Pactual Hall at Aventura

Oct 2025 - Present (11 months)

Provided operational and customer support for events at BTG Pactual Hall, ensuring a safe, organized, and welcoming experience for public attendees and corporate clients. Supported event logistics, audience reception, access control, and conflict resolution while preparing operational and incident reports.

Aventura logoAV
Current

Customer Support & Client Relations - BTG Pactual Hall

Oct 2025 - Present (11 months)

Provided operational and customer support for events at BTG Pactual Hall, ensuring a safe, organized, and welcoming experience for both public attendees and corporate clients. Supported event logistics through team coordination, accessibility equipment management, front-desk setup, audience reception, and access control. Assisted clients during technical visits, facilitating communication and oper

SBT logoSB

Administrative & Operations Assistant

Apr 2018 - Mar 2025 (6 years 11 months)

Provided administrative, operational, and customer support for television productions, ensuring efficient workflows and high-quality service delivery. Managed payment processes, Excel spreadsheets, product inventory control, and documentation for both live and recorded programs. Coordinated guest scheduling, briefing, and reception for the Programa Silvio Santos, ensuring a seamless experience and

SBT logoSB

Production & Audience Support Assistant

Sep 2021 - Nov 2024 (3 years 2 months)

Supported live event production and audience operations during the Teleton AACD, contributing to the smooth execution of activities and a positive experience for guests, participants, and attendees. Assisted with guest and audience reception, provided support to AACD participants, and coordinated audience transitions during program breaks. Also supported sponsorship activations within the auditori

Freelance logoFR

Audiovisual Production & Photography Assistant

Feb 2023 - Jul 2023 (5 months)

Contributed to the production of an institutional video project with a medieval theme, supporting the development of its visual identity and narrative consistency through research, visual references, and creative coordination. Participated in showcasing the venue's concept and customer experience to the public through both video and photography. Responsibilities included assisting with script deve

SBT logoSB

Production & Guest Support Assistant | Teleton - Voluntária

Jul 2018 - Nov 2019 (1 year 4 months)

Provided administrative and operational support for television productions, assisting with the preparation of internal documentation and the coordination of guest and audience activities. Supported the reception and organization of audience members, provided assistance to AACD participants, and collaborated with production teams to ensure smooth on-set operations. Contributed to an organized, welc

SBT logoSB

Production & Operations Assistant

Sep 2017 - Apr 2018 (7 months)

Provided operational and production support for both live and recorded television programs, contributing to the coordination of studio activities and ensuring smooth day-to-day operations. Assisted with guest production and reception, supporting a positive and organized experience throughout program participation. Managed the control and distribution of promotional gifts and prizes, coordinated tr

Education

Degrees, certifications, and relevant coursework

UM

Universidade Presbiteriana Mackenzie

Postgraduate degree in Strategic Marketing, Marketing

2022 - 2023

FC

FAPCOM - Faculdade Paulus de Comunicação

Graduação, Radio

2016 - 2019

WORK COLLEAGUES - presented as an Experimental Course Completion Project.

The documentary observes how the work of caravan operators for studio programs functions, through the accounts of two caravan operators who provide services to the SBT television network.

Tech stack

Software and tools used professionally

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