Lana User
@lanauser2
Arabic language support specialist who explained services at Jawwal–Paltel and wants to help learners through conversation practice.
TurkeyWhat I'm looking for
At Palestinian Telecommunications Company (Jawwal–Paltel), I explained products and services in accessible language, answered customer questions, and recommended services based on individual needs.
As a Freelance Project and Customer Support Specialist on Freelancer.com & Mostaqel, I communicated remotely with international clients, clarified requirements, and coordinated updates and follow-ups.
I'm interested in supporting Arabic language learners through conversation practice, learner communication, and online education services. I’m a native Arabic speaker, with advanced Turkish and intermediate English.
Experience
Work history, roles, and key accomplishments
Sales Representative
Palestinian Telecommunications Company (Jawwal–Paltel)
Mar 2023 - Mar 2025 (2 years)
Explained products and services in accessible language and responded to customer questions. Identified individual needs and recommended suitable services through attentive communication.
Freelance Project and Customer Support Specialist
Freelancer.com & Mostaqel
Sep 2022 - Jan 2023 (4 months)
Communicated remotely with international clients to clarify requirements and coordinate updates. Managed written correspondence, project follow-ups, and reports according to client needs.
Export Sales Specialist
Oguz Holding
Mar 2022 - May 2022 (2 months)
Researched international markets and prospective customers; supported outreach and communication. Assisted with export documentation and customer-related coordination.
Customer Service Representative
Alsa’a Company
Jan 2018 - May 2020 (2 years 4 months)
Answered customer inquiries, provided order updates, and tracked requests to resolution. Maintained customer records and coordinated with internal teams to resolve issues.
Education
Degrees, certifications, and relevant coursework
Bursa Uludağ University
Master's, International Trade
2025 -
Pursuing a Master's degree in International Trade, expected to continue as of the current date.
Sakarya University
Bachelor's, International Trade and Finance
2018 - 2022
Completed a Bachelor's degree in International Trade and Finance from Sakarya University.
Tech stack
Software and tools used professionally
Availability
Location
TurkeyAuthorized to work in
Salary expectations
Social media
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