Lakshmi Narayana Pandaga

Led end-to-end UX/UI and product design for healthcare platforms, delivering intuitive, accessible, and scalable digital experiences for members and healthcare stakeholders. Designed member-facing experiences for health plan benefits, claims, eligibility, and healthcare navigation.

Led end-to-end UX/UI design for Medicare, Medicaid, and commercial health plan experiences, translating complex healthcare requirements into user-centered digital journeys. Redesigned health plan selection and comparison journeys, contributing to a reported 96% increase in conversion among plan seekers.

Designed user experiences for Bing across multiple canvases and supported the development of new frameworks and experiences for different user segments. Created wireframes and interactive prototypes to explore design concepts and communicate interaction models.

Collaborated with sales and business stakeholders to gather functional requirements and translate them into user flows, wireframes, and interface concepts. Created personas, user journeys, prototypes, visual designs, and presentation materials to communicate design solutions.

Designed interaction models and accessible interfaces for data-intensive, compliance-driven regulatory applications. Created end-to-end design deliverables, including wireframes, interactive prototypes, UI libraries, style guides, and reusable theme-based components.

Worked as an individual contributor for design-related tasks, designing pages and graphics with Illustrator and Photoshop. Converted designs into HTML pages and assisted the backend team with design issues and jQuery plugin integration.

Bachelor's Degree in Commerce from Mats University.

Diploma in Multimedia from Orbit Opel Multimedia Design for the 21st Century.

Certification in Design Thinking from the Interaction Design Foundation.

Certification in Journey Mapping from the Interaction Design Foundation.

Master's Degree in Information Technology from William Carey University.