Open to opportunities

Lakshay Dutt Tyagi

@lakshaydutttyagi

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Customer Support Associate at NCR Eduservices, resolving Trinity College London queries across Freshdesk and Zendesk.

India

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What I'm looking for

I’m seeking remote Customer Support or Customer Success roles with global teams.

At NCR Eduservices, I support the Trinity College London program through Freshdesk and Zendesk, resolving candidate, teacher, and exam-centre queries about access, registration, results, and certificates. I manage tickets from triage through resolution, contribute troubleshooting guidance to the knowledge base, and was recognized as a Star Performer in June 2026.

Across fintech, banking, telecom, and EdTech support, I’ve handled customer cases across voice, chat, and email, including escalations and account issues. At Vawerensol LLP, I trained 20+ new hires and partnered with Quality Assurance on process improvements; I’m HubSpot Service Hub Certified.

Experience

Work history, roles, and key accomplishments

Current

Global Support Associate

Current

NCR Eduservices

Jan 2026 - Present (9 months)

Deliver service desk, email, and live chat support for Trinity College London program, resolving technical and administrative queries. Recognized as Star Performer for June 2026.

Freshdesk Zendesk Ticket Lifecycle Management Escalation Management SLA Compliance First Call Resolution Documentation And Knowledge Base Contribution

Senior Executive – Customer Support

Coforge Ltd

Jul 2025 - Dec 2025 (5 months)

Handled inbound calls and tickets for international remittances and cardholder issues, managing 30+ daily interactions. Sustained 95% CSAT and resolved 100+ escalated tickets monthly.

CRM helpdesk systems Escalation Management Financial Services Compliance Data Confidentiality CSAT Reporting

Subject Matter Expert (SME) – Customer Service & Training

Vawerensol LLP

Nov 2023 - Jul 2025 (1 year 8 months)

Delivered customer service for US telecom clients across voice, chat, and email, resolving billing and service queries. Trained 20+ new hires and coached agents based on QA findings.

Voice support Live Chat Email Support Root Cause Analysis Training Coaching QA Collaboration Process Improvement Reporting

Senior Customer Support Executive

TELUS International

Jul 2023 - Nov 2023 (4 months)

Handled inbound calls for home security, landline, TV, and Wi-Fi services, resolving connectivity and billing issues. Drove incremental revenue through cross-sell and upsell, averaging 5+ product conversions daily.

CRM Troubleshooting Billing Cross Selling Upselling FCR CSAT

Senior Customer Support Executive

Accenture

Apr 2022 - Dec 2022 (8 months)

Supported 50+ daily fintech interactions via live chat and voice for Google Pay users, resolving payment failures and UPI issues. Identified and logged recurring app bugs to inform product improvements.

Live Chat Voice support Fintech UPI Troubleshooting Ticketing Systems Data Confidentiality

Senior Customer Support Executive

iEnergizer

Sep 2019 - Apr 2022 (2 years 7 months)

Handled 80+ daily inbound calls from Credit One Bank cardholders under US banking compliance standards. Executed retention strategies on high-risk account closures, reducing churn.

Inbound Calls Credit Card Support Fraud Management Identity Verification Retention Strategy Data Privacy