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@ladreishaflowers
Dedicated customer service professional with diverse industry experience.
My name is Ladreisha Flowers, and I am a dedicated customer service professional with extensive experience across various industries, including hospitality, retail, and warehousing. I have honed my skills in customer interaction, ensuring that every client feels valued and heard. My time as a receptionist at DoubleTree by Hilton allowed me to develop strong communication skills while managing front desk operations efficiently.
Throughout my career, I have consistently demonstrated my ability to adapt to different roles, from processing vehicle ownership documents as a Title Clerk to working as a Direct Care Staff member. My commitment to providing exceptional service has resulted in improved customer feedback and satisfaction. I am currently pursuing my GED and furthering my education at Huntington Junior College, which reflects my dedication to personal and professional growth.
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Work history, roles, and key accomplishments
DoubleTree by Hilton
Mar 2024 - Jun 2024 (3 months)
Managed front desk operations, ensuring smooth guest check-in and check-out processes. Provided excellent customer service, addressing guest inquiries and resolving issues efficiently.
Setzers World of Camping
Apr 2023 - Sep 2023 (5 months)
Processed documents for vehicle ownership transfers, ensuring accuracy and compliance. Greeted visitors, answered phone calls, and managed administrative tasks with professional composure.
HT Hackney
Feb 2023 - May 2023 (3 months)
Performed order picking duties in a warehouse environment, ensuring accurate and timely fulfillment of orders. Utilized materials handling equipment to organize and prepare shipments.
Team Lyders - Arby's Franchise
Oct 2022 - Jan 2023 (3 months)
Operated as a line cook, preparing food items according to established recipes and quality standards. Maintained a clean and organized work station in a fast-paced restaurant environment.
HT Hackney
Apr 2022 - Sep 2022 (5 months)
Executed order picking tasks and operated a forklift to move and organize inventory. Ensured efficient and accurate preparation of orders for shipment.
Amazon Warehouse
Jan 2019 - Sep 2022 (3 years 8 months)
Performed various warehouse duties as an Amazon Associate, contributing to efficient operations. Handled and processed packages, ensuring timely delivery.
ResCare
Sep 2018 - Jan 2019 (4 months)
Provided direct care to clients, including cleaning, cooking, and facilitating communication. Supported individuals with developmental disabilities, ensuring their well-being.
Gabes (Gabriel Brothers)
Oct 2016 - Mar 2017 (5 months)
Processed customer payments using various methods and issued receipts, refunds, or change. Managed cash drawers, ensuring accuracy at the start of each shift.
Gc Services
Feb 2016 - Nov 2016 (9 months)
Demonstrated professional etiquette and manners when interfacing with customers, resulting in 30% improved feedback. Resolved customer inquiries and provided effective solutions.
Holiday Inn
Oct 2014 - Feb 2015 (4 months)
Performed comprehensive housekeeping duties including vacuuming, dusting, and laundry. Maintained cleanliness and orderliness of guest rooms and common areas.
Wendy's Cooperation
Jun 2013 - Aug 2014 (1 year 2 months)
Processed customer payments accurately using various methods and managed cash transactions. Ensured correct change was provided and cash drawers were balanced.
Degrees, certifications, and relevant coursework
Associate's Degree, General Studies
Currently pursuing an Associate's Degree at Huntington Junior College, focusing on developing foundational knowledge and skills in a chosen field of study. Engaged in coursework to prepare for career advancement or further higher education.
GED, General Studies
Obtained a General Education Development (GED) credential, demonstrating proficiency across core academic subjects. This foundational education prepared for further academic and professional pursuits.
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