LB
Open to opportunities

Ladasha Berry

@ladashaberry

Dedicated customer service manager with 7 years in collections.

United States

What I'm looking for

I am looking for a role that values customer-centric solutions and offers growth opportunities.

I am a dedicated and highly motivated Remote Call Center Customer Service Collector with over 7 years of success in collections, account recovery, and customer service within the financial sector. My expertise lies in inbound and outbound collections, delinquency resolution, and repayment structuring, all while ensuring compliance with FDCPA, UDAAP, and PCI DSS regulations. I am passionate about delivering solution-focused service, building customer loyalty, and improving repayment behavior.

In my current role as Manager of Client Services at Fis Global, I handle over 90 inbound and outbound calls daily, assisting customers with overdue accounts. My negotiation skills have led to a 24% increase in resolution rates for delinquent loans, and I successfully recovered $1.1M in past-due payments in 2023, exceeding team targets by 28%. I take pride in maintaining 100% compliance with regulatory standards and have received recognition as a Top Performer for achieving the highest call quality score.

Previously, I served as Manager of Customer Service at Voya Financial, where I initiated and received 85+ daily calls, arranged structured repayment agreements, and delivered empathetic communication on sensitive financial matters. My commitment to training new agents and ensuring secure data handling has contributed to a culture of excellence and compliance in every role I have held.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Ladasha hasn't added their education

Don't worry, there are 90k+ talented remote workers on Himalayas

Browse remote talent

Tech stack

Software and tools used professionally

Interested in hiring Ladasha?

You can contact Ladasha and 90k+ other talented remote workers on Himalayas.

Message Ladasha

People also viewed

View all talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Ladasha Berry - Manager, Client Services - Fis Global | Himalayas