Kurt Loson

I am a dedicated IT Support Specialist with over three years of hands-on experience in Tier 1 and Tier 2 support. My expertise lies in Microsoft 365 administration, hardware and software troubleshooting, and delivering exceptional technical support to non-technical users in high-pressure environments. I thrive on optimizing workflows and ensuring customer satisfaction through effective communication and collaboration.

Currently, I work at ViaTek, where I have optimized user onboarding and offboarding processes, resolved a high volume of support tickets on the first contact, and implemented remote access solutions to enhance accessibility. My previous role at AlsoEnergy allowed me to create a knowledge base that significantly reduced dependency on Tier 3 support, showcasing my ability to proactively identify and resolve issues.

In addition to my professional experience, I operate my own IT support business, BOCOITguy, where I focus on computer repair and personal technical support. I am committed to continuous learning and professional development, regularly completing courses in Microsoft 365, Azure, and cybersecurity to stay updated with industry trends.