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Sapna Khatri

@sapnakhatri

Customer Support Executive at GROWW INVESTMENT PVT LTD, supporting users with investment queries across Equity, F&O, and Mutual Funds.

India

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What I'm looking for

As a recent post graduate, I’m seeking a role in HR or Finance that lets me continue learning and perfecting my skills, contribute high-quality work to organizational growth, and build a successful career.

At GROWW INVESTMENT PVT LTD, I assisted users with investment-related queries and guided them through the platform, products, and services, including Equity, Futures & Options, and Mutual Funds.

At TURTLEMINT INSURANCE BROKING SERVICE PRIVATE LIMITED, I handled partner KYC implementation and verification, documentation quality checks, email queries, and partner support. I hold an MBA from IPS Business College and am certified in Tally, MS Office, Power BI, and Digital Marketing.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Groww Investment Pvt Ltd

Oct 2024 - Jun 2025 (8 months)

Assisted users with investment-related queries and provided guidance on Groww's platform, products, and services, including Equity, Futures & Options (F&O), and Mutual Funds, ensuring a smooth user experience.

Customer Support Investment Products Equity Futures and Options Mutual Funds Platform Guidance

Partnership Management

Turtlemint Insurance Broking Service Private Limited

Apr 2024 - Aug 2024 (4 months)

Handled partner KYC implementation and verification, email management and query resolution, KYC quality checks and documentation, and partner coordination and support.

KYC Verification Email Management Query Resolution Documentation Partner Coordination