Open to opportunities

Kuljeet Chaudhary

@kuljeetchaudhary

Design leader and UX strategist building AI-first enterprise experiences with scaled teams, systems, and measurable impact.

India

Message

What I'm looking for

I’m looking to lead AI-first enterprise UX and product design—building scaled teams/UX Centers of Excellence, owning conversational experiences, and shaping design systems that simplify complexity and deliver measurable business outcomes.

I’m a Director/Head of Design–level UX strategist with 15+ years leading product design across fintech, enterprise SaaS, and AI-driven platforms. I build and scale design organizations that turn complex workflows into intuitive, high-impact experiences tied to clear business outcomes.

At S&P Global, I lead UX strategy for enterprise tax and regulatory platforms used by global financial institutions. I re-architect persona-driven operational workflows, introduce AI-powered conversational experiences for regulatory research, and deliver executive-level decision dashboards that improve visibility and productivity.

I’m known for building design teams from scratch, establishing UX Centers of Excellence, and embedding design into business strategy. I’ve architected enterprise design systems and governance frameworks to improve product consistency and design-to-development efficiency.

Across my roles, I’ve transformed fragmented enterprise tools into unified operational dashboards, improved task completion rates by 40%, and reduced workflow latency by 55%. I’m passionate about AI-first enterprise experiences, conversational interfaces, and scalable design systems that simplify complexity and earn user trust.

Experience

Work history, roles, and key accomplishments

Current

Principal Designer – UX Strategy

Current

S&P Global

Jan 2021 - Present (5 years 5 months)

Led UX strategy for enterprise tax and regulatory platforms, simplifying complex compliance workflows into persona-driven, AI-assisted experiences. Delivered measurable impact including improving task completion by 40%, reducing workflow latency by 55%, and increasing productivity by 25% through design system and workflow redesign.

UX Strategy Conversational AI Design Systems Workflow Design Information Architecture Usability Testing

CX & Product Experience Lead

Hive.ai

Mar 2017 - Jan 2021 (3 years 10 months)

Owned customer and product experience strategy for AI- and ML-powered content and automation platforms. Defined experience strategies that translated complex algorithms into intuitive interfaces and improved adoption and retention through CX programs, feedback loops, and performance metrics.

Customer Experience (CX)Customer Experience Strategy User Research Performance Metrics Usability Testing

Product/Business Leadership

Ofelevenmedia LLC

Oct 2015 - Mar 2017 (1 year 5 months)

Led business analysis for AI-powered self-service publishing platforms, defining requirements for template-driven content creation and distribution workflows. Mapped and optimized end-to-end editorial processes and partnered with product and engineering teams to deliver scalable, user-centric solutions.

Business Analysis Requirements Gathering Cross Functional Collaboration Product Requirements

Lead Consultant CX

hCentive

Nov 2012 - Oct 2015 (2 years 11 months)

Defined and drove enterprise customer experience strategy for Affordable Care Act-compliant insurance exchange platforms. Established UX standards and enterprise-wide design guidelines, and led cross-border teams to support seamless comparison and purchase journeys for employers and employees.

Enterprise Strategy Insurance Exchange UX Information Architecture Comparison & Purchase Flows