Open to opportunities

K subham Dora

@ksubhamdora

Message

I am a motivated customer support professional with a Computer Science background and frontend web development skills.

India

Message

What I'm looking for

I seek an entry-level role where I can apply customer support and frontend skills, learn continuously, contribute to team goals, and grow in a collaborative environment.

I am a Bachelor of Computer Science graduate with a strong academic record (CGPA: 8.49) and a proactive attitude toward learning new technologies and improving my abilities. I enjoy applying both technical and interpersonal skills to solve real problems.

As a Customer Support Executive at BDO Private Limited, I handled inbound queries related to PAN cards, resolved issues with clarity, and ensured customer satisfaction while following company policies and interaction guidelines. That role strengthened my communication, problem-solving, and client-facing skills.

I have hands-on experience with frontend technologies (HTML, CSS, Bootstrap, JavaScript), programming languages (C, Python, Java) and React, and I built a Rock-Paper-Scissors frontend project. I hold a certification in Frontend Web Development Technologies and I am eager to grow in a collaborative team where I can contribute and continue learning.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

BDO Private Limited

Aug 2023 - Apr 2024 (8 months)

Handled inbound PAN card queries and resolved customer issues, ensuring clarity and satisfaction while adhering to company policies and interaction guidelines. Delivered consistent quality service and documented case resolutions to support team knowledge.

Customer Service PAN Card Processing Inbound Problem Solving CRM Excel Communication Skills