At Searce Logistics Analytics LLP, I lead a transition and stabilization program for a US logistics managed-services client covering O2C operations using Oracle and CargoWise ERP. I reduced billing errors by 20% through four-eye checks and control governance.
I also improved billing turnaround time by 15% through RPA-enabled workflow redesign. I develop transition plans, process maps, and governance routines to support business continuity and steady-state operations.
At eClerx Services Ltd, I managed BAU and transformation programs for KYC, AML, CDD, and EDD operations supporting a tier-1 investment bank across APAC. I led regulated delivery teams and supported transition programs for signature-card migration and Source of Wealth uplift.
I improved operational efficiency by 30% by redesigning workflows, automating repeatable activities, and implementing performance controls. I built Power BI dashboards and KPI packs to support business reviews, and strengthened regulatory, audit, and data-governance controls.
