Kristine Birks

Independently managed ICU patient care, including NG/ET tube management, drug calculations, and monitoring of critical cases, ensuring accurate documentation using Instinct and IDEXX software. Conducted remote client communications, providing clear updates on patient status and financial considerations via digital platforms, enhancing client satisfaction.

Managed triage and ICU patient care, documenting vital signs and treatment plans in Cornerstone and Instinct systems for remote access by veterinary teams. Communicated discharge instructions and patient updates to clients via phone and email, ensuring clarity and compassion in remote interactions.

Supported diagnostic procedures and treatments, utilizing EZY Vet and Smartflow for remote-accessible patient record management. Maintained clear, professional communication with clients via phone and email, ensuring timely updates on pet status and treatment plans.

Provided exceptional remote client support in a high-volume emergency clinic, acting as a mediator between clients and veterinarians via phone and digital platforms. Managed patient records and data entry using EZY Vet, ensuring accurate and accessible documentation for remote veterinary teams.

Excelled in a fully remote role, overseeing a banking partner’s forbearance program and achieving high customer satisfaction through virtual interactions. Utilized advanced customer service software to manage home loans, ensuring accurate data entry and compliance with FDCPA regulations.

Provided critical care veterinary assistance, demonstrating proficiency in veterinary practice management software such as Instinct, Cornerstone, EZY Vet, Smartflow, and IDEXX. Managed remote client communication and data, ensuring independent task execution and leveraging technology for exceptional outcomes in high-pressure environments.