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Krishna MishraKM
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Krishna Mishra

@krishnamishra2

Back Office Executive at Essel weld products coordinating import shipments, documentation, and delivery.

India
Message

At Essel weld products, I coordinate import shipments from order placement through final delivery. I prepare and verify commercial invoices, challans, dispatch documents, and E-way Bills.

I also coordinate with customers on orders, shipments, deliveries, and payment follow-ups. I track shipment status and follow up with transporters and logistics partners to support timely movement and delivery.

At FM GlobalConsolidation Service Pvt Ltd., I prepared and managed export documents, including invoices, packing lists, bills of lading, certificates of origin, and shipping instructions. I coordinated with freight forwarders, shipping lines, and customs brokers, and tracked shipments and documentation issues.

At Nbservices, I handled customer queries and follow-ups, monitored team activities, and maintained file status updates. I also prepared daily activity and status updates and assisted with customer issues and escalations.

Experience

Work history, roles, and key accomplishments

NB

Customer Service Executive/Team Leader

Nbservices

Sep 2021 - Aug 2024 (2 years 11 months)

Handled customer queries and provided timely support and follow-ups. Coordinated with team members to ensure smooth day-to-day operations and monitored team activities.

Education

Degrees, certifications, and relevant coursework

Manipal University logoMU

Manipal University

Master of Business Administration, Business Administration

Pursuing a Master of Business Administration degree.

CC

CC Seth Commerce College

Bachelor of Commerce, Commerce

Completed Bachelor of Commerce in 2024.

SS

Sabarmati Hindi Higher Secondary School

Higher Secondary Certificate, General Studies

Completed Higher Secondary Certificate (HSC) in 2021.

SS

Sabarmati Hindi Higher Secondary School

Secondary School Certificate, General Studies

Completed Secondary School Certificate (SSC) in 2019.

Tech stack

Software and tools used professionally

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