Open to opportunities

Kossi Mawuena Baboh

@kossimawuenababoh

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Technical Support Specialist with expertise in IT support and hardware.

Ghana

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What I'm looking for

I am looking for a role that allows me to leverage my technical skills while fostering a collaborative and innovative work environment.

I am a Technical Support Specialist with over three years of experience in IT support and hardware troubleshooting. My strong foundation in software engineering, combined with hands-on repair skills, has allowed me to efficiently diagnose and resolve technical issues. I have successfully repaired over 100 devices, enhancing digital literacy through teaching and tech consultations.

Currently, I work as a French and Computing Teacher at Edu-Lead Community School, where I teach computing basics and develop problem-solving skills in students. My freelance work as a Technical Support and Hardware Repair Specialist has further honed my expertise in providing diagnostic and repair services for various electronic devices, assisting both individuals and local businesses with their technical needs.

Experience

Work history, roles, and key accomplishments

Current

French & Computing Teacher

Current

Edu-Lead Community School

May 2024 - Present (1 year 1 month)

Teach learners computing basics, troubleshooting, and software usage. Develop problem-solving and logical thinking skills through interactive lessons while assisting in the technical setup and maintenance of school IT infrastructure.

Current

Technical Support Specialist

Current

Freelance Technical Support & Hardware Repair Specialist

Jun 2021 - Present (4 years)

Provided diagnostic and repair services for electronic devices, including mobile phones, TVs, and computers. Assisted individuals and local businesses with quick fixes, installations, and technical consultations, gaining hardware-level troubleshooting expertise.

Sales Cashier

Soccabet

Jun 2022 - Oct 2022 (4 months)

Managed customer transactions and inquiries, ensuring a smooth user experience. Developed customer service and troubleshooting skills by resolving basic technical issues.

Customer Service Skills

French Teacher

Abundant Grace International School

Oct 2020 - Jan 2022 (1 year 3 months)

Taught French language and communication skills to students of varying age groups. Developed patience, adaptability, and communication skills, essential for tech support roles.

Tech Support