Open to opportunities

Kolese Walker

@kolesewalker

I guide clients through tailored insurance coverage while improving documentation accuracy, regulatory compliance, and high-volume service.

Canada

Message

What I'm looking for

I'm looking to apply my client advisory, process optimization, documentation, and regulatory skills in a service-focused team where I can support clients and contribute to operational success.

At Westland Insurance in Calgary, I translate complex insurance options into tailored coverage solutions and build trusted client relationships through clear, patient onboarding.

I facilitate more than 100 client interactions each week across email, phone, and in-person consultations, balancing urgent requests with proactive policy reviews.

I help organize documentation to support precise client records, privacy regulations, E&O prevention standards, and renewal retention. My work combines process optimization, analytical thinking, and service-driven communication.

Previously, I supported customers as a Sales Associate at Kent of Inglewood and as a Customer Service Associate at Olly Frescoe’s Market & Deli, building experience in high-volume service and problem resolution.

Experience

Work history, roles, and key accomplishments

Current

Insurance Broker

Current

Westland Insurance

Apr 2023 - Present (3 years 5 months)

Cultivated strong client relationships by translating complex insurance options into tailored coverage solutions. Managed over 100 client interactions weekly and maintained precise documentation standards.

Client Advisory Process Optimization Documentation Regulatory Compliance Time Management Acturis Powerbroker Genesys