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Jane User

@kohi

Customer Success and Operations professional at LFG Inc. who managed Web3 node sale operations and B2B partner onboarding.

Philippines

Message

At LFG Inc., I managed end-to-end Web3 node sale operations, including B2B partner onboarding, execution, and lifecycle support across protocol partners.

I led ticket triaging, issue reproduction, and escalation workflows while maintaining SLA compliance. I also worked with product and marketing teams to turn technical workflows into onboarding materials and partner enablement resources.

Previously, I supported users and node operations at Gala Games, troubleshooting connectivity and setup issues and routing complex cases to engineering or higher-tier support. My earlier customer support work included SaaS, gaming, telecom, and subscription support, as well as one-on-one ESL instruction.

Experience

Work history, roles, and key accomplishments

Customer Success and Operations Associate

LFG Inc.

Apr 2024 - Mar 2026 (1 year 11 months)

Owned end-to-end Web3 node sale operations, managing B2B partner onboarding, execution, and lifecycle support. Led ticket triaging, issue reproduction, and escalation workflows while maintaining SLA compliance.

Zendesk HubSpot Discord Slack Notion Web3 Network Operations B2B Customer Success Escalation Management SLA Compliance Workflow Optimization Process documentation

Web3 Ecosystem Support / Community & Node Operations Support

Gala Games

Dec 2021 - Apr 2024 (2 years 4 months)

Provided frontline Web3 ecosystem and user support across Discord, assisting with gameplay issues, account concerns, and platform navigation. Performed node troubleshooting and basic infrastructure diagnostics.

Discord Web3 Node Troubleshooting Technical Support Escalation Workflows User Onboarding Community Feedback Mechanisms

Customer Support Specialist

BarkBox

Mar 2021 - Dec 2021 (9 months)

Delivered high-volume customer support via email and live chat, resolving product, subscription, and account-related issues. Acted as Subject Matter Expert for escalated cases and contributed to knowledge base improvements.

Customer Support Email Support Live Chat Escalation Management Knowledge Base Customer Satisfaction Retention

Player Support Agent

5CA Gaming

Jan 2021 - Mar 2021 (2 months)

Assisted players through email support by resolving account, gameplay, and technical issues while maintaining high customer satisfaction standards. Handled high-volume player inquiries efficiently across multiple support channels.

Email Support Customer Satisfaction Issue investigation Documentation High Volume Support

ESL Teacher (Remote Educator)

Acadsoc

Jan 2020 - Jan 2021 (1 year)

Delivered structured one-on-one ESL instruction to international students, improving English proficiency across speaking, reading, writing, and listening skills. Designed and adapted lesson plans based on student proficiency levels.

ESL Teaching Lesson Planning Communication Skills Feedback English Proficiency

Customer Support Representative

Quantrics Enterprises Inc.

Apr 2019 - Jan 2020 (9 months)

Provided high-volume B2C customer support across billing, service, and technical issues in a fast-paced telecom environment. Diagnosed and resolved complex connectivity and service-related issues through step-by-step technical workflows.

CRM Troubleshooting Billing Support Technical Support First Contact Resolutions CSAT Process Improvement