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km Karthik

@kmkarthik

Atlassian Jira Administrator optimizing workflows and automations across Jira, Confluence, and Jira Service Management for enterprise teams.

India

Message

What I'm looking for

I’m looking for a Jira/Atlassian administration role where I can own Jira, Confluence, and JSM, build workflow automation with Groovy, handle upgrades/migrations, integrate with DevOps tools, and deliver solutions aligned to SLA.

I’m an Atlassian Jira Administrator with 4.8 years of dedicated experience managing, configuring, and scaling the Confluence Atlassian suite (Jira Software, Jira Service Management, and Confluence) for global enterprises. I focus on stabilizing and improving Jira instances while supporting teams with reliable administration and service desk operations.

I optimize complex workflow designs and drive automation using ScriptRunner (Groovy), including advanced workflow procedures, conditions, validators, and post functions. I also integrate Jira with core DevOps tools and prepare REST API data and Groovy scripts to support development workflows.

I’ve led Jira upgrades and migrations (Jira version 7.3.0 to 9.x; Windows/Linux to Cloud) and contributed to Confluence space/page implementations with import/export operations. I install and test add-ons, manage licenses and compliance, implement SSL/SSO, and provide end-to-end training and solutions based on SLA.

Experience

Work history, roles, and key accomplishments

Current

Jira Systems Administrator

Current

Technomold It Solutions Pvt Ltd

Jan 2024 - Present (2 years 3 months)

Served as Jira/Confluence systems administrator for international Jira Service Management and Jira instances, managing plugins, workflows, CI integration, SSL/SSO, and re-indexing to resolve issues to SLA. Upgraded and migrated Jira and related Atlassian tools (Jira 7.3.0 to 9.x; Windows/Linux to cloud) and integrated Jira with Confluence and Bitbucket while maintaining REST API data and Groovy sc