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Klatoaba Surh

@klatoabasurh

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Program manager driving revenue growth and repeatable cross-functional delivery.

United States

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What I'm looking for

I seek a junior program or operations role where I can lead cross-functional teams, reduce revenue leakage, scale repeatable processes, and drive measurable growth in a collaborative, data-driven environment.

I am a results-oriented program manager with deep experience leading cross-functional initiatives in sales operations, deal desk, and community fundraising programs. I apply structured prioritization, process redesign, and change management to protect revenue and improve operational clarity.

At LinkedIn I led deal-desk and sales-support programs, identifying $8–13M in annual revenue leakage, implementing centralized tracking, and driving 15+ strategic initiatives that removed operational ambiguity. I designed change programs that maintained pipeline momentum and protected an estimated $2M during a sales model transition while achieving strong NPS.

I also led fundraising and event programs, growing donations 76% YoY and paid attendance 38% YoY by applying forecasting, pricing optimization, and standardized execution artifacts. I combine analytics, stakeholder coordination, and repeatable frameworks to deliver on-time, high-impact outcomes.

Experience

Work history, roles, and key accomplishments

Program Manager

Urban University

Aug 2025 - Jan 2026 (5 months)

Led a cross-functional, multi-event community fundraising program delivering four on-time events, grew donations 76% YoY (from $4.2K to $7.4K), and increased paid attendance 38% via forecasting and pricing optimization.

Program Management Fundraising Financial Planning Event Operations Change Management

Lead, Deal Desk – Large Enterprise

Jun 2021 - May 2025 (3 years 11 months)

Instituted a cross-functional collaboration program across 12 seller support teams delivering 15+ strategic initiatives, identified $8–13M annual revenue leakage, and led change management protecting ~$2M in revenue during sales model transition.

Quote to Cash Deal Desk Change Management Cross Functional Team Management

Sales Operations Manager

Arm Ltd.

Sep 2020 - Apr 2021 (7 months)

Overhauled Salesforce reporting during pre-acquisition readiness, identified ~$2M bookings discrepancy, and built 10 SQL-driven Tableau dashboards reducing leadership manual reporting time by 40%.