Open to opportunities

Judith Brown

@judithbrown1

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Seasoned Program Manager driving customer success, operational efficiency, and data-driven decision making.

United States

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What I'm looking for

I seek roles where I can lead cross-functional teams to improve customer outcomes, build data-driven programs, and scale operational processes in collaborative, growth-oriented companies.

I am a Program Manager with 15+ years in software development and customer-facing program leadership, focused on delivering operational efficiencies and strong customer outcomes. I lead cross-functional teams to synchronize operations, drive efficiency, and ensure timely delivery.

At Microsoft-focused engagements, I owned and resolved high-priority enterprise escalations, managed daily triage for large technical teams, and achieved a 90% resolution rate within 48 hours. I build and maintain stakeholder relationships across complex environments to align priorities and drive accountability.

I design and launch field-facing programs and assets, including Azure DevOps dashboards and Power BI reports, to support sales goals and operational visibility. My technical strengths include Power BI, M365 Copilot prompt engineering, SharePoint, Dynamics, and internal chatbot tooling.

I prioritize clear communication, data visualization, and measurable outcomes, and I bring a history of creating scalable processes and tooling that reduce risk, shorten cycles, and improve customer satisfaction.

Experience

Work history, roles, and key accomplishments

Program Manager

Derflan, Inc.

Apr 2019 - Dec 2024 (5 years 8 months)

Owned and managed ~30 global Enterprise escalations, led a 20+ person triage team to achieve a 90% resolution rate within 48 hours, and created Power BI and Azure DevOps dashboards to drive operational visibility and field-facing programs that supported sales targets.

Program Management Escalation Management Power BI Azure DevOps Stakeholder Engagement Team Leadership & Customer Success Data Analysis

Program Manager

Derflan, Inc.

Nov 2016 - Apr 2019 (2 years 5 months)

Managed and assigned systemic Enterprise Customer escalations within 48 hours, produced weekly/monthly reports for leadership, and used Visual Studio and OneNote to track escalation status and outcomes across recurring forums.

Escalation Management Reporting Visual Studio OneNote Operational Tracking Data Visualization

Project Manager

Intel Corporation

Nov 2014 - Jun 2016 (1 year 7 months)

Led strategic engagements between Intel and Microsoft to deliver processor features for Windows, coordinating requirements, design reviews, and cross-functional teams to accelerate feature delivery and support sales growth.

Project Management Cross Functional Collaboration Requirements Gathering Stakeholder Management Status Reporting Risk Mitigation

Senior Program Manager

Microsoft Corporation

Dec 1996 - Nov 2014 (17 years 11 months)

Built ecosystem partner relationships and launched an asset management/delivery toolset and Compatibility Tenet strategy, engaging engineering teams early to reduce redesign costs and ensure on-time feature compatibility.

Program Management Partner Management Process Improvement Tooling design Stakeholder Engagement