Kishan Shetti

Wrote, costed, presented and implemented five business cases that now save $62.4K and 1.34 FTE a year. Led process design for ASC and Classic Auto, and redesigned the e-signature process to reduce handoffs from eight to five.

Built an Excel premium rater that reduced rating time by 50-88% and replaced a seven-minute CRM search with a lookup tool answering in under ten seconds. Proposed a colour cue for backdate warnings that was adopted by the UI/UX team.

Co-wrote the training plan for a state auto insurance reform and trained 113 colleagues, all of whom passed validation at the first attempt with a 97.83% score.

Ran at 127.48% efficiency with 100% customer quality, measured by the workflow system, and was recognised by US partners for process excellence.

Started as Trainee of the Month and held 125.75% efficiency at 100% quality for 11 consecutive months.

Pursued a Post Graduate Diploma in Management with a focus on Finance.

Earned a Bachelor of Business Administration with a focus on Human Resources.