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Kiran Sulakod

@kiransulakod

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Quality Assurance Analyst at FlatworldSolutions, focused on training users and reducing repeated errors.

India

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What I'm looking for

I’m looking to take my hard-earned skills and experience to the next level in an organization.

At FlatworldSolutions, I conducted daily meetings to discuss the previous day's errors and trained users on client updates. I focused on repeated errors and supported the team in reducing them and improving work quality.

At OmegaHealthCare, I audited accounts, gave agents feedback, and trained low performers. I also shared audit reports and coordinated with external teams on clarifications, rebuttals, and updates.

Earlier, I worked in accounts receivable at ThinkFounders, Vee Technologies, and Omega Health Care. I worked with insurance companies, healthcare providers, and patients to process claims, reviewed and appealed unpaid or denied claims, and analyzed patient accounts.

Experience

Work history, roles, and key accomplishments

Quality Assurance Analyst

Flatworld Solutions

Apr 2025 - Jul 2026 (1 year 3 months)

Conducted daily sunrise meetings to discuss previous day errors and updated users on client updates. Focused on repeated errors and trained users to improve quality.

Quality Assurance Training Error Analysis Client Communication

Quality Assurance Analyst

Omega HealthCare

Sep 2021 - Mar 2025 (3 years 6 months)

Audited accounts and provided feedback to agents, conducted training for low performers, and coordinated with external teams on clarifications and rebuttals.

Quality Assurance Audit Training SLA Management Rebuttals

AR Analyst – Level 2

ThinkFounders

Mar 2020 - Aug 2021 (1 year 5 months)

Reduced AR days and increased revenue for providers by working with insurance companies, healthcare providers, and patients to process claims.

A R Follow Up Revenue Cycle Management Claims Processing Insurance

Senior AR Caller

Vee Technologies

Jan 2018 - Oct 2019 (1 year 9 months)

Reduced AR days and increased revenue for providers by reviewing and appealing unpaid and denied claims. Trained juniors on process and client updates.

A R Follow Up Denial Management Prism ECW Training

Executive AR Associate

Omega Health Care

Sep 2016 - Dec 2017 (1 year 3 months)

Interacted with US insurance representatives to resolve claims, reviewed and appealed unpaid and denied claims, and collected payments to maximize revenue.

A R Follow Up Claims Processing Insurance Jaguar Revenue Cycle Management