KIRAN SAKATE
@kiransakate
Operations Executive at CORSEARCH INC. who standardized SOPs and manages operational databases.
IndiaWhat I'm looking for
At CORSEARCH INC., I manage operational trackers and databases within strict SLA timelines, supporting process execution and data integrity.
I verify complex case files and documentation for regulatory and compliance adherence. I also authored and standardized SOPs to address operational gaps and streamline onboarding workflows.
As a Quality Assurance Specialist & Operations Analyst, I handle process escalations and coordinate cross-functional stakeholder queries.
At TELEPERFORMANCE DIBS (Process: easyJet), I managed ticketing, bookings, refunds, and PNR modifications using ERES, following airline fare rules and policies. I also coordinated with flight operations teams on disruptions and schedule changes.
Experience
Work history, roles, and key accomplishments
Quality Assurance Specialist & Operations Analyst
Mar 2022 - Present (4 years 8 months)
Manage operational trackers and high-volume databases within strict SLA timelines, ensuring data integrity. Perform deep-dive verification of complex case files and documentation to ensure 100% adherence to regulatory and compliance standards.
Senior Customer Service Executive / T2 Executive
May 2016 - Feb 2022 (5 years 9 months)
Managed end-to-end ticketing, bookings, refunds, and complex PNR modifications using ERES in compliance with international aviation fare rules and airline policies. Partnered with flight operations teams to resolve system disruptions and handle passenger escalations.
Education
Degrees, certifications, and relevant coursework
Patkar College
Bachelor of Commerce, Commerce
Bachelor of Commerce degree from Patkar College, Mumbai University, graduated in April 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Interested in hiring KIRAN?
You can contact KIRAN and 90k+ other talented remote workers on Himalayas.
Message KIRANGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
