At Black Box, I coordinate global IT infrastructure activities across client sites, including network equipment deployment, relocation, and decommissioning. I align schedules and operational requirements for planned work.
I develop and maintain project schedules in Smartsheet, tracking milestones, dependencies, resources, and outstanding actions. I also coordinate clients, technical teams, vendors, and procurement teams.
I manage ServiceNow cases, service requests, and incident workflows, coordinating specialists and follow-up through resolution. Standardized order verification and clearer communication strengthened SLA compliance and CSAT.
Previously, at Concentrix, I managed operational workflows and content review for a global client project while maintaining SLA and quality requirements. I earned the Beyond Award three times and supported six junior team members, contributing to improved team efficiency and technical proficiency.
