KJ

Looking for a job

Kimberly Jones

@kimberlyjones1

Patient Scheduler with medical office administration certification and experience coordinating caregiving schedules and family updates.

What I'm looking for

I'm re-entering the workforce with updated skills and certifications, seeking a Patient Scheduler role.

My experience coordinating caregiving schedules at Veterans Aide at Home included communicating care updates to families and maintaining accurate documentation.

As a Warehouse Supervisor at Amazon Fulfillment Center, I supervised associates, trained new hires, and helped keep operations organized and accurate.

At Apple Customer Care, I handled high-volume inbound calls and resolved customer issues. I also assisted customers and trained new agents at Americall Tele-Performance.

I hold a Medical Office Administration Certification and have completed Medical Billing and Coding coursework. I'm currently pursuing a BA in Healthcare Management at American Military University and am preparing to re-enter the workforce in a Patient Scheduler role.

Experience

Work history, roles, and key accomplishments

AM

Warehouse Supervisor

Aug 2018 - Dec 2020 (2 years 4 months)

Supervised a team of associates, training new hires on procedures and performance standards. Kept operations organized and accurate in a fast-paced, deadline-driven environment.

Team Supervision Training Workflow Coordination Operations Management

VH

Caregiver Supervisor

Veterans Aide at Home

Dec 2017 - Jun 2018 (6 months)

Coordinated caregiving schedules and communicated care updates to families, ensuring continuity and quality of service. Maintained accurate documentation in compliance with agency standards.

Schedule Coordination Documentation Staff Supervision Patient Communication

AP

Call Center Representative

Apr 2013 - Aug 2013 (4 months)

Handled high-volume inbound calls, resolving customer issues with professionalism.

Customer Service Call Handling Issue Resolution

HC

Caregiver

Home Instead Senior Care

Jan 2012 - Mar 2013 (1 year 2 months)

Provided companionship and personal care assistance, coordinating visit schedules with clients and families.

Personal Care Companionship Schedule Coordination

CD

Childcare Associate

Concrete Beginnings Inc. Daycare

Sep 2009 - Dec 2012 (3 years 3 months)

Communicated daily updates and progress notes to parents; documented developmental milestones.

Childcare Documentation Parent Communication

AT

Call Center Representative

Americall Tele-Performance

Jan 2009 - Dec 2010 (1 year 11 months)

Assisted customers with inquiries, resolved complaints, and trained new agents on call scripting.

Customer Service Complaint Resolution Training Call Scripting

Education

Degrees, certifications, and relevant coursework

AU

American Military University

Bachelor of Arts, Healthcare Management

Currently pursuing a Bachelor of Arts in Healthcare Management.

WS

West Side High School

High School Diploma, General Studies

Earned a Core 40 High School Diploma from West Side High School in Gary, Indiana, in 2008.

Tech stack

Software and tools used professionally

Microsoft Excel

Microsoft Word

Availability

Looking for a job

Location

United States

Authorized to work in

Salary expectations

60k+ USD

Job categories

Patient Scheduler

Skills

Patient Scheduling Appointment Coordination Medical Office Administration Medical Billing Medical Coding Insurance Verification Referral Coordination Electronic Health Records (EHR)Multi Line Phone Systems HIPAA compliance Documentation Patient Communication Family Communication Issue Resolution De escalation

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