Kierra S
@kierras
I support learners and customers through English tutoring, accurate communication, and language-focused instruction.
United StatesWhat I'm looking for
I'm currently teaching and supervising students across grade levels with Papillion La Vista Community Schools, providing one-on-one literacy support and accurately tracking attendance and academic progress.
Previously, I supported members at Pentagon Federal Credit Union by communicating complex information, processing sensitive transactions, and resolving issues through active listening and precise documentation. My customer-service experience also includes Metro Stars Gymnastics and The Home Depot, where I managed high-volume inquiries, records, returns, and exchanges.
With a BA in International Studies, Spanish and Chicano/Latin Studies coursework, and a 120-hour TESOL certification, I've assisted English learners with literacy and writing development. I'm interested in English tutoring, language transcription, and AI-assisted linguistic solutions.
Experience
Work history, roles, and key accomplishments
Substitute Teacher
Papillion La Vista Community Schools
Oct 2023 - Present (2 years 10 months)
Teach and supervise students across grade levels, maintaining positive learning environments. Provide one-on-one instructional support including literacy development.
Communicated complex information clearly across phone and in-person channels. Processed sensitive member transactions accurately and resolved issues using active listening and precise documentation.
Guest Services
Metro Stars Gymnastics
Aug 2021 - Sep 2022 (1 year 1 month)
Directed customer inquiries and maintained organized records. Managed high-volume communication via phone and in person.
Club Leader
Civic Nebraska
Aug 2021 - Jan 2022 (5 months)
Led structured educational activities and supervised youth. Created engaging learning environments and tracked attendance and program outcomes daily.
Delivered clear and professional customer communication. Processed returns and exchanges with precision and maintained efficiency in a fast-paced environment.
Managed store operations and supervised staff. Handled customer service and ensured store standards were met.
Shift Leader
Cold Stone Creamery
Jan 2017 - Dec 2018 (1 year 11 months)
Supervised team operations and ensured customer satisfaction. Managed daily tasks and supported staff in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
International Open Academy
Certificate, TESOL
Completed a 120-hour TESOL certificate course.
University of Nebraska at Omaha
Bachelor of Arts, International Studies
Bachelor of Arts in International Studies with concentrations in Chicano/Latin Studies and Spanish.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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