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Kierra Cornish

@kierracornish

Business Operations Manager at Viva Botanicals Casa de Té, managing online orders, customer service, and delivery issues.

Dominican Republic

Message

What I'm looking for

I'm seeking a remote Customer Support or Administrative Support role.

At Viva Botanicals Casa de Té, I manage daily operations for an online beverage business, from orders and payments to product preparation. I handle orders through PedidosYa Merchant Platform, Instagram, and WhatsApp, and coordinate with couriers to resolve delivery issues.

I also update digital menus and product listings, monitor inventory, and create Instagram promotions. Previously, I supported retail and café operations at Viva Botanicals and assisted guests with check-in, food, and service requests at Dominican Treehouse Village.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Manager

Current

Viva Botanicals Casa de Té

Jan 2026 - Present (9 months)

Independently manage daily operations for an online beverage business, overseeing order management, customer service, inventory, payments, and product preparation. Resolve customer complaints and coordinate with delivery couriers.

Order Management Customer Service Inventory Monitoring Payment Processing Social Media Management Product Listing Delivery Coordination Problem Solving

Guest Services & Hospitality Volunteer

Dominican Treehouse Village

Mar 2026 - Mar 2026 (0 months)

Welcomed arriving guests and assisted with check-in. Served food and beverages and assisted guests with requests and questions.

Customer Service Hospitality Guest Relations

Retail & Café Associate

Viva Botanicals

Sep 2025 - Jan 2026 (4 months)

Processed in-store purchases and payments while managing customer transactions. Prepared and served café beverages, monitored inventory, and supported daily operations.

Customer Service Payment Processing Inventory Management Retail Operations Beverage Preparation