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Kick Nisamy

@kicknisamy

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Senior AR Caller at Maple Software, reducing outstanding AR by 25% while leading junior callers.

India

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What I'm looking for

I’m seeking a Senior AR / RCM role at a growth-oriented organization where I can apply my AR calling, denial management, and team-leading experience to maximize collections and mentor high-performing teams.

At Maple Software Private Limited, I handle complex insurance follow-ups and specialize in high-dollar claims and escalated accounts. I negotiated with payers to overturn denials and secure reimbursements, reducing outstanding AR by 25% while leading and mentoring junior AR callers.

Across Omega Healthcare, Accelerate RCM, and Access Healthcare, I worked on denial management, appeals, and payer follow-up for US healthcare claims. At Accelerate RCM, I maintained a zero escalation rate for 12+ consecutive months and trained three new team members; I also use Excel for performance tracking and have self-taught Python basics.

Experience

Work history, roles, and key accomplishments

Current

Senior AR Caller

Current

Maple Software Private Limited

Jun 2026 - Present (4 months)

Handle complex AR follow-ups with insurance companies to resolve denials, underpayments and delayed claims. Lead a team of junior AR callers, providing training, mentoring and performance feedback to improve collection efficiency.

AR Calling Denial Management Insurance Follow Up Negotiation Team Leadership HIPAA compliance Excel Reporting CPT Coding ICD 10

AR Caller

Access Healthcare

Apr 2025 - Nov 2025 (7 months)

Handled complex denial appeals and underpaid claim follow-ups for US-based healthcare clients, demonstrating strong negotiation and articulation skills with insurance payers. Achieved a 90%+ first-pass resolution rate on assigned accounts.

AR Calling Denial Management Insurance Follow Up Negotiation CPT Coding Payer Specific Rules Reporting Python Digital Tools

AR Caller

Accelerate RCM

Sep 2023 - Mar 2025 (1 year 6 months)

Managed a high-volume AR portfolio of complex multi-payer claims, achieving a consistent monthly collection rate above team average through structured follow-up workflows. Maintained zero escalation rate over 12+ consecutive months.

AR Calling Denial Management Insurance Follow Up Negotiation Excel Mentorship Communication Skills Problem Solving

AR Caller

Omega Healthcare

May 2022 - Aug 2023 (1 year 3 months)

Initiated and followed up on 80+ daily insurance claim calls, identifying denial patterns and escalating high-priority accounts to reduce outstanding AR by an estimated 20%. Delivered clear, confident communication with payer representatives across multiple US states.

AR Calling Denial Management Insurance Follow Up Negotiation Communication Skills Problem Solving Documentation Teamwork