Open to opportunities

Khaled Alkadri

@khaledalkadri

Bilingual KYC and customer support specialist skilled in video‑ident, document verification, and secure remote operations.

Germany

Message

What I'm looking for

I seek a remote full‑time role in KYC/identity verification or customer support with clear SOPs, focus on accuracy, opportunities to handle escalation cases, and a secure remote setup.

I am a bilingual KYC and customer support professional with strong experience in identity verification, video‑ident sessions, and document review. I consistently follow SOPs, maintain clear case notes and audit trails, and escalate objectively when fraud or compliance concerns arise.

My background includes remote coordination and high‑volume frontline roles where I met targets, kept quality standards, and handled sensitive customer interactions calmly. I built and operated a small e‑commerce site, managing product pages, customer emails/chats, and order coordination end‑to‑end.

I bring disciplined secure‑work habits, fluency in Arabic and advanced German, and immediate availability for full‑time remote roles that require accuracy, process adherence, and strong customer de‑escalation skills.

Experience

Work history, roles, and key accomplishments

Barista

Starbucks

Jan 2022 - Aug 2022 (7 months)

Handled high‑volume customer interactions, resolved complaints, and processed POS adjustments and refunds while maintaining service and cleanliness standards.

Customer Service Cash Handling Teamwork

Warehouse Associate

Amazon

Oct 2019 - Dec 2020 (1 year 2 months)

Processed and verified orders, scanned inventory with handheld devices, and met shift targets and quality checks while following SOPs and safety rules.

Inventory Management Order Processing Shift Targets Safety Procedures

Remote Order Coordinator

Advertising Company

Jun 2012 - May 2014 (1 year 11 months)

Coordinated 100+ supermarket deliveries monthly for a beverage client, communicated with buyers and vendors, monitored ETAs and exceptions, achieving an 88% on‑time delivery rate.

Documentation Exception Management Remote Work

Remote KYC Agent

Independent / Freelance

Performed remote identity verification (KYC) including ID and proof‑of‑address checks, guided selfie/liveness sessions, and produced concise escalation‑ready case notes while maintaining data privacy and SLA discipline.