Fausia Azzamrani
@fausiaazzamrani
Trusted support specialist with 4+ years of experience.
What I'm looking for
I am a dedicated support specialist with over four years of experience in high-stakes, regulation-driven environments. My journey has taken me through various roles, including my recent position at WebID, where I managed sensitive identity verification processes. This role required a deep understanding of compliance with legal and privacy standards, and I successfully navigated these challenges in both German and English.
My expertise lies in delivering clear documentation and precise case handling. I pride myself on my attention to detail and my ability to work independently while maintaining a high level of diligence. I have consistently received positive feedback for my ability to guide users through complex processes, ensuring their satisfaction and efficiency. Additionally, my recent experience supporting international trade fairs has further honed my skills in multilingual communication and customer service.
Experience
Work history, roles, and key accomplishments
Guest & Language Support
International Trade Fairs
Jan 2023 - Present (2 years 6 months)
Supported over 25+ international B2B trade fairs including major tech and healthcare events. Assisted global visitors and professionals with multilingual service, live translation and guidance trough complex industry-specific topics.
Compliance Support Associate
WebID-Solutions GmbH
Jan 2018 - Present (7 years 6 months)
Ensured legal compliance by verifying official identification documents (IDs, passports) for clients registering with banks and financial institutions. Guided users through the technical process clearly and calmly, resulting in high user satisfaction and efficiency.
Education
Degrees, certifications, and relevant coursework
Pina-Bausch-Gesamtschule
A-Levels equivalent, General Studies
Completed secondary education, achieving qualifications equivalent to A-Levels. Focused on a broad curriculum to prepare for higher education.
Laudius Akademie
Certificate, Alternative Medicine
Undertook online studies focusing on alternative medicine. Specialized in herbal medicine, natural remedies, and holistic wellness practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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