Khai Tran Quang
@khaitranquang1
AI evaluator focused on Vietnamese language, conversation quality, content assessment, with customer experience work at VMAS Digital Technology JSC.
VietnamWhat I'm looking for
At VMAS Digital Technology JSC, I handled customer conversations through Fanpage and Hotline, identifying needs and responding appropriately. I also managed feedback and complaints while following company procedures.
I evaluated customer requests and selected solutions according to guidelines. I maintained customer records in management software/CRM and coordinated with relevant teams to resolve issues.
My English Language background supports my interest in Vietnamese language evaluation and conversation quality. I’m interested in contributing to AI training projects involving language assessment and content review.
Experience
Work history, roles, and key accomplishments
Sales & Customer Service Executive
VMAS Digital Technology JSC
Jan 2023 - Jan 2026 (3 years)
Managed customer conversations through Fanpage and Hotline, identifying needs and providing appropriate responses. Handled feedback, complaints, and difficult conversations while maintaining professionalism and following company procedures.
Education
Degrees, certifications, and relevant coursework
Van Lang University
Bachelor of Arts, English Language
Bachelor of Arts in English Language from Van Lang University, providing a strong academic background in English communication and language.
Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Salary expectations
Job categories
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