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Kgomotso Selebano

@kgomotsoselebano1

Technical Business Analyst at Fluid who improved customer activation by 22% and cut onboarding turnaround time by 67%.

At Fluid, I investigated onboarding, payment, and credit assessment workflows, helping increase customer activation by 22% and reduce onboarding turnaround time by 67%. I also helped implement an automated credit assessment solution that reduced manual reviews by 40%.

At HealthDart, I owned user acceptance testing across releases and built SQL-driven BI dashboards to monitor product and operational performance. My work supported improvements that contributed to a 31% increase in platform adoption, alongside coordinating planning and implementation discussions between business and engineering teams.

Experience

Work history, roles, and key accomplishments

Business & Product Analyst

Fluid

Nov 2024 - Apr 2025 (5 months)

Investigated onboarding, payment, and credit assessment workflow problems, identifying friction points and prioritising improvements that increased customer activation by 22% and reduced onboarding turnaround time by 67%. Collaborated with product, engineering, risk, and operations teams to clarify issues and coordinate solutions.

Requirements Analysis Data Analysis BI dashboards Stakeholder Management Process Improvement Credit Assessment SQL

Business Analyst Consultant

Zalora

Jul 2024 - Oct 2024 (3 months)

Analysed customer payment journeys and transaction data to investigate checkout problems and identify opportunities to reduce friction, contributing to a 10% reduction in cart abandonment. Investigated recurring payment and checkout issues, documented findings, and recommended system improvements.

Data Analysis Payment Systems Requirements Documentation Stakeholder Management Process Improvement SQL

Technical Product Owner

HealthDart

Oct 2021 - Dec 2023 (2 years 2 months)

Investigated platform issues with users, support, and engineering teams, coordinating solutions that contributed to a 25% increase in user satisfaction. Owned user acceptance testing across multiple releases and coordinated sprint planning and backlog refinement.

Product Ownership User Acceptance Testing SQL BI dashboards Agile Sprint Planning Stakeholder Management Requirements Analysis

Digital Advisory Consultant

New Leaders Foundation

Jan 2020 - Dec 2020 (11 months)

Evaluated more than 100 education technology platforms to identify usability, functionality, and adoption considerations. Supported platform optimisation initiatives that contributed to active-user growth from 18,000 to 24,000.

Platform Evaluation Usability Analysis Optimization Stakeholder Engagement