Kevin Ko

Developed full-stack mobile and web applications utilizing the Outsystems low-code development platform. Participated in weekly client meetings to report status on backlog issues, and was responsible for duplicating, analyzing, debugging, resolving, and retesting implemented solutions.

Provided L1/L2 onsite support for a well-known luxury brand client, provisioning new laptops and mobile devices, and managing password resets. Responsibilities also included inventory management and vendor coordination.

Primarily responsible for checking in customers using the Shiji PMS system. Ensured smooth and efficient guest service operations.

Acted as a Landside ground staff for multiple Airline Carriers, checking travel documents according to destination requirements. Checked in passengers efficiently using Navitaire’s GoNow System.

Analyzed business processes to digitalize and automate booking reservations from multiple online travel agencies into a synchronized centralized inventory management system. Built the hotel business website from scratch using the MERN stack (MongoDB, ExpressJS, ReactJS, NodeJS) in an on-premise environment.

Collaborated with business stakeholders, tech leads, project managers, and designers to propose the solution architecture and project roadmap for an MVP mobile application. Developed a real-time bidding auction mobile application, implementing the MVP frontend with ReactJS and adopting AWS Amplify and Cognito with GraphQL for backend services.

Performed daily Salesforce administration duties, including user creation/suspension, password resets, troubleshooting reports, and configuring field automation. Handled change requests by writing design documents, including user stories and user acceptance tests, and assessed and prioritized product backlog items for CRM releases.

Coordinated the development and launch of a new website for a new division and ran internet campaigns to prospect potential customers. Exhibited at overseas tradeshows, handled RFQs, and coordinated with engineering and production departments on end-product specifications and customer delivery dates.

Engaged with clients to understand their digital transformation vision, analyzing business models and processes to identify bottlenecks and pain points. Collaborated with product owners to design solutions, plan product roadmaps, and monitor deliverables, bug tracking, and progress.

Drafted, edited, and proofread US patent applications related to Software, Hardware, Electrical & Electronics. Additionally, trained drafters in technical English and proper English.

Completed a Bachelor of Arts degree focusing on Computer Science. Gained foundational knowledge in various computing principles and practices.

Pursued an Executive Master of Business Administration. Developed advanced skills in business strategy, leadership, and management.