Keola Salas
@keolasalas
Resourceful customer service professional with strong problem-solving skills.
GuamWhat I'm looking for
I am a dedicated customer service professional with experience in various roles, including Front Desk Agent and Receptionist. My journey began at the Royal Orchid Guam Hotel, where I honed my skills in customer satisfaction and time management. I successfully managed check-ins and check-outs, maintained organized work areas, and utilized Microsoft systems to enhance operational efficiency.
In my role at Dr. Horinouchi Wellness Clinic, I further developed my customer service abilities by ensuring patient satisfaction and managing payment processes. My experience as a Customer Service Representative at Helpware Inc. allowed me to deepen my understanding of HIPAA regulations while assisting members with their needs. I pride myself on my adaptability and attention to detail, which I believe are crucial for making significant contributions to any organization.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Helpware Inc.
Jan 2024 - Feb 2024 (1 month)
As a Customer Service Representative, I assisted members by answering calls, booking medical rides, and ensuring compliance with HIPAA regulations. I followed up with insurance firms to maintain eligibility and provided excellent customer support.
Receptionist
Dr. Horinouchi Wellness Clinic
Sep 2023 - Oct 2023 (1 month)
In my role as a Receptionist, I managed patient check-ins, collected payments, and maintained accurate financial records. I provided customer service by answering calls and emails, ensuring patient satisfaction and efficient operations.
Front Desk Agent
Manhattan Inc., Royal Orchid Guam Hotel
Jun 2023 - Oct 2023 (4 months)
As a Front Desk Agent, I provided excellent customer service, managed check-ins and check-outs, and maintained accurate records of transactions. I answered inquiries about hotel services and ensured a clean and organized work area while utilizing Microsoft systems and RoomMaster.
Education
Degrees, certifications, and relevant coursework
Southern High School
High School Diploma, General Studies
2018 - 2022
Completed high school education with a focus on general studies, preparing for further education and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
GuamAuthorized to work in
Job categories
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