Kenneth Souvenir

Led on-site managers and teams across a multi-site portfolio exceeding 1,500 units, setting expectations, coaching, and holding managers accountable for results. Managed budgets and expense control, contributing to an 18% improvement in Net Operating Income.

Ran daily operations and resident service, including rent collection and deposits, and increased NOI 12% through disciplined cost control.

Managed multiple communities and their service staff and vendors for volunteer boards, delivering consistent service to residents. Inspected vendor work, documented billing problems with photos, presented facts to the board, obtained replacement bids, and ended a vendor relationship.

Led a front desk team of 7, and later a security team of 12, within an overnight crew of about 30 at a luxury property. Directed security protocols, incident response, and emergencies, and managed shift staffing and coverage.

Helped lead the store's management team and hourly associates, monitored sales and expenses against budget, and reviewed business reports to find and correct gaps. Supported sales through merchandise presentation, accurate pricing and signing, and in-stock levels.

Supported the store manager in running daily store operations and leading store team members.

Certified Property Manager (CPM) designation from the Institute of Real Estate Management.

Bachelor of Science in Business Administration from Ashford University.