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kelvin udufo

@kelvinudufo

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Passionate Creator Support Specialist with expertise in customer support.

Nigeria

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What I'm looking for

I am looking for a role that allows me to support creators, optimize content, and work in a collaborative environment.

I am a passionate Creator Support Specialist with a strong background in customer support, content creation, and technical troubleshooting. My experience includes providing guidance to digital creators, resolving platform-related issues, and enhancing user experience through effective communication. I thrive in remote, global teams and am committed to helping YouTube creators succeed.

At Teleperformance, I have successfully managed high-volume inquiries while maintaining a 95% satisfaction rating. I leverage AI-driven support tools to enhance efficiency and have helped over 500 creators optimize their content, leading to increased engagement and channel growth. My goal is to contribute my expertise to vidIQ, supporting creators in optimizing their content and growing their channels.

Experience

Work history, roles, and key accomplishments

Current

Creator Support Specialist

Current

Teleperformance

Jan 2023 - Present (2 years 5 months)

As a Creator Support Specialist, I provided customer support for digital creators, assisting them with troubleshooting platform-related issues and optimizing their content strategies. I utilized AI-driven support tools to enhance efficiency and managed high-volume inquiries with a 95% satisfaction rating.

Customer Support AI Tools Communication Problem Solving Team Collaboration Workflow Automation

Customer Support & Content Advisor

Globacom

Jan 2019 - Jan 2023 (4 years)

In my role as a Customer Support & Content Advisor, I assisted customers in navigating digital content platforms and resolved technical issues, improving resolution time by 30%. I contributed to team collaboration by sharing insights on content engagement trends.

Customer Support Technical Troubleshooting Content Strategy Team Collaboration Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Benin

Bachelor of Science, Business Administration

2011 - 2015

Completed a Bachelor of Science in Business Administration, focusing on the principles of management, marketing, and organizational behavior. Developed skills in strategic planning and business operations.