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KU@kelvinudufo
Passionate Creator Support Specialist with expertise in customer support.
NigeriaI am a passionate Creator Support Specialist with a strong background in customer support, content creation, and technical troubleshooting. My experience includes providing guidance to digital creators, resolving platform-related issues, and enhancing user experience through effective communication. I thrive in remote, global teams and am committed to helping YouTube creators succeed.
At Teleperformance, I have successfully managed high-volume inquiries while maintaining a 95% satisfaction rating. I leverage AI-driven support tools to enhance efficiency and have helped over 500 creators optimize their content, leading to increased engagement and channel growth. My goal is to contribute my expertise to vidIQ, supporting creators in optimizing their content and growing their channels.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
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Work history, roles, and key accomplishments
Teleperformance
Jan 2023 - Present (2 years 10 months)
As a Creator Support Specialist, I provided customer support for digital creators, assisting them with troubleshooting platform-related issues and optimizing their content strategies. I utilized AI-driven support tools to enhance efficiency and managed high-volume inquiries with a 95% satisfaction rating.
Globacom
Jan 2019 - Jan 2023 (4 years)
In my role as a Customer Support & Content Advisor, I assisted customers in navigating digital content platforms and resolved technical issues, improving resolution time by 30%. I contributed to team collaboration by sharing insights on content engagement trends.
Degrees, certifications, and relevant coursework
UBBachelor of Science, Business Administration
2011 - 2015
Completed a Bachelor of Science in Business Administration, focusing on the principles of management, marketing, and organizational behavior. Developed skills in strategic planning and business operations.
Software and tools used professionally
NigeriaYou can contact kelvin and 90k+ other talented remote workers on Himalayas.
Message kelvin
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