Open to opportunities

Vincent kondeng

@vincentkondeng

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BSc IT graduate specializing in software development, IT operations, and customer-focused solutions.

Kenya

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What I'm looking for

I seek a role where I can apply software development and IT operations skills, work on ERP/system implementations, mentor teams, and contribute to customer-focused, impact-driven projects.

I am a BSc Information Technology graduate with hands-on experience in software development, IT support, and operations. I have led development work in Microsoft Dynamics NAV, built web applications with PHP/Laravel, and managed databases using MongoDB and MySQL while delivering measurable improvements in operational efficiency.

I combine technical skills (Python, SQL, Power BI, Tableau, AWS Cloud Practitioner) with strong customer service, training, and team leadership experience from roles in retail and operations. I deliver practical IT solutions, drive customer acquisition and retention, and support sustainable community initiatives.

Experience

Work history, roles, and key accomplishments

Current

Operations Assistant

Current

KEPRO

Nov 2024 - Present (1 year)

Provided administrative and operational support to the finance team, processed invoices in Zoho, delivered ICT support including Microsoft 365 migration, and facilitated community sustainability training on waste management.

Training Delivery Operational Support Zoho CRM IT Support Invoicing Stakeholder Engagement

Retail Supervisor

BBOXX Capital Kenya Limited

Sep 2021 - Aug 2023 (1 year 11 months)

Drove new customer acquisition and revenue growth, recruited and trained sales agents to improve service quality, and managed shop operations with regular reporting to the retail area manager.

Customer Acquisition Recruitment Training Retail Operations Reporting Customer Service Sales Management

Shop Manager

Bboxx Capital Limited

Jan 2021 - Sep 2021 (8 months)

Managed petty cash and stock controls to improve accountability and availability, provided technical support to clients, and maintained SLA-compliant documentation and daily shop performance reports.

Cash Management Inventory Control Technical Support Documentation Reporting SLA

ICT Supervisor

KNBS

Aug 2019 - Sep 2019 (1 month)

Trained and supervised content supervisors and enumerators, provided device maintenance and technical support, and produced summary reports on enumeration processes to ensure accurate field data collection.

Training Field Supervision Maintenance Data Collection Reporting Technical Support

Software Development Intern

KNBS

Oct 2015 - Feb 2016 (4 months)

Performed system analysis and design, developed databases using MongoDB and MySQL, and built web applications with PHP Laravel to improve data handling and user interfaces.

Systems Analysis MongoDB MySQL PHP Laravel Database Design Web Development

Microsoft Dynamics Developer

Integral Group Solutions

May 2015 - Sep 2015 (4 months)

Led development projects in MS Dynamics NAV, delivered SACCO-focused NAV support, and configured NAV with SQL Server to optimize business processes for clients.

SQL Server SACCO Systems Software Development Troubleshooting