Kelly Visagie

Established rapport with customers using active listening and interpersonal skills. Managed administrative tasks including stock control, GRVs (goods received vouchers), and general office duties. Filled in as store manager when required, such as covering shifts during staff absences.

Supported a community project by helping with the tuck shop for local school children, facilitating food preparation and distribution. Managed night shifts autonomously, ensuring store operations ran smoothly in the absence of a supervisor. Operated cash register for cash and credit card transactions with excellent accuracy levels.

Led customer service projects, including setting up and assisting customers with mobile phone setups. Managed a department, ensuring its smooth operation and maintaining stock levels. Addressed customer needs and made product recommendations to increase sales.

Promoted to Logistics Assistant, responsible for checking the storeroom’s temperature, counting containers, and ensuring proper handling of goods. Learned the technical aspects of fruit sorting and packaging, ensuring smooth operation of machinery. Assisted in preparing for inspections, ensuring the fruit met export quality standards.

Oversaw the accurate labeling of fish shipments, ensuring all details were correct to prevent issues with airport customs. Responsible for logging temperature data and ensuring compliance with safety and quality standards.

Completed an introduction to coding basics, web development, and advanced web development. Gained foundational knowledge in front-end technologies and artificial intelligence applications.

Obtained an advanced certification in Teaching English as a Foreign Language (TEFL) and Teaching English to Speakers of Other Languages (TESOL). Developed skills in language instruction and classroom management.

Completed a Higher Certificate program in Information Technology. Acquired fundamental IT skills and knowledge relevant to the industry.

Achieved a National Certificate in IT System Support at NQF Level 5, specializing in MCITP. Developed expertise in system support and maintenance.