At Sutherland Global Services, I handle customer inquiries across phone, email, and chat, and document interactions in Zendesk and Salesforce.
I also troubleshoot and resolve escalated customer issues, monitor quality assurance metrics, and provide feedback to improve service delivery.
At Total Jamaica Ltd, I supervised daily staff operations and supported compliance with company policies, safety standards, and operating procedures.
Earlier, at Jerry’s Auto, I supervised team operations and assisted customers with inquiries and service updates.
