Kelli LaRose

Greet and educate patients on chiropractic care and membership plans, drive membership sales and retention, and support clinic operations to maintain a clean, compliant, and welcoming environment.

Provided front-desk customer service including scheduling, check-ins, member outreach and wellness program sales to grow and retain client base while supporting clinic operations and franchise initiatives.

Assisted in store management, guided customers through device and service selections, executed upsell/cross-sell strategies, and collaborated with the team to meet sales targets and deliver high-quality customer experiences.

Managed full sales cycle from lead generation to closing, conducted studio tours, supported community outreach events, and maintained a safe, inviting studio to meet membership goals.

Delivered brand-standard customer service, drove sales through product knowledge and suggestive selling, handled transactions and inventory tasks to support store operations.

Managed front-desk duties including call handling, appointment scheduling, mail/fax processing, and confidential communications while following HIPAA and professional standards.

Processed customer financial transactions including loans, bill payments and check cashing while verifying IDs, ensuring transaction accuracy and adhering to security and compliance protocols.

Led shift operations including order processing, food preparation, team coaching, and safety/quality checks to maintain efficient high-volume service and improve team performance.

Performed cashier duties, processed payments, stocked merchandise, and provided customer assistance to support store operations and maintain presentation standards.

Processed high-volume transactions accurately, assisted customers with product location and promotions, and maintained cleanliness and loss-prevention awareness on the sales floor.

High School Diploma earned from Dunedin High School, focused on general secondary education and workforce readiness.