Open to opportunities

Kelley Leone

@kelleyleone

Message

Detail-oriented hospitality professional with strong customer service skills.

United States

Message

What I'm looking for

I am looking for a role that allows me to utilize my hospitality skills in a dynamic environment, with opportunities for growth and development.

My name is Kelley Leone, and I am a dedicated hospitality professional with a Bachelor of Science in Hospitality & Tourism Management from Grand Valley State University. My journey in this field has been enriched by diverse experiences, including studying abroad in Italy and participating in the Disney College Program. These opportunities have not only honed my skills but also deepened my passion for delivering exceptional service.

Throughout my career, I have excelled in various roles, from customer service support at Pinet Reef Furniture and Lighting to event coordination at CityFlats Hotel. I take pride in my ability to manage multiple tasks efficiently, whether it’s assisting customers with their orders or planning and executing memorable events. My internships with the Grand Rapids Griffins and West Michigan Whitecaps further solidified my expertise in hospitality, allowing me to develop strong organizational and communication skills while ensuring a seamless experience for guests.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Support

Current

Pinet Reef Furniture and Lighting

Dec 2020 - Apr 2024 (3 years 4 months)

Provided customer service support by answering calls, assisting with orders, and managing data entry for customer transactions. Responsible for daily deposits and scheduling appointments, while also creating builder lighting packages for client presentations.

Customer Service Data Entry Microsoft Excel Scheduling Inventory Management

Events Intern

City Flats Hotel

Jan 2019 - Nov 2020 (1 year 10 months)

Assisted in planning and executing various events, including weddings and corporate functions. Managed client communications, prepared event layouts, and oversaw banquet staff during events.

Event Planning Client Communication Contract Management Time Management

Fan Service Intern

Grand Rapids Griffins

Oct 2018 - Apr 2019 (6 months)

Provided customer service at the ticket resolution window and assisted with game night operations. Helped troubleshoot ticketing issues and prepared hospitality areas for events.

Customer Service Ticketing Problem Solving

Hospitality Intern

West Michigan Whitecaps

Apr 2018 - Sep 2018 (5 months)

Tracked hospitality rental orders and coordinated event logistics for clients. Oversaw game day operations and executed special events, ensuring smooth operations.

Event Coordination

Cast Member

Walt Disney World

Sep 2017 - Jan 2018 (4 months)

Delivered exceptional customer service to guests while participating in personal development workshops. Developed skills in teamwork, problem-solving, and effective communication.

Customer Service Teamwork Problem Solving Communication Skills Personal Development

Education

Degrees, certifications, and relevant coursework

Grand Valley State University

Bachelor of Science, Hospitality & Tourism Management

2015 - 2019

Grade: Dean’s List: Winter Semester ’15, Fall Semester ’16, Fall Semester ’18 and Winter Semester ‘19

Activities and societies: Studied abroad in Italy – Spring 2017; Disney College Program – Fall Semester 2018.

Studied Hospitality & Tourism Management with a minor in General Business. Participated in a study abroad program in Italy during Spring 2017 and completed the Disney College Program in Fall Semester 2018.