Looking for a job

Kelechi Chigbo

@kelechichigbo

Customer Support Specialist who maintained Vividity Visual Concepts’ website and resolved technical issues for staff and clients.

Nigeria

Message

What I'm looking for

I'm seeking to use my technical and customer support skills to drive service excellence in a remote environment.

At Vividity Visual Concepts, I provided front-line technical and customer support and maintained the company website, resolving reported issues and supporting a smooth user experience.

As a Network and System Specialist Intern at the National Agency for Food and Drug Administration and Control, I diagnosed network and connectivity issues, supported staff, and managed user access. I also contributed to a fire detection drone system using Python-based data analysis.

Experience

Work history, roles, and key accomplishments

National Youth Service Corps (NYSC)

Vividity Visual Concepts

Jun 2023 - Jun 2024 (1 year)

Provided front-line technical and customer support, assisting staff and clients with website, hardware, and software issues. Managed and maintained the company website, ensuring smooth user experience and quick resolution of reported problems.

Technical Support Customer Support Website Management Troubleshooting IT Support Training

Network and System Specialist Intern

National Agency for Food and Drug Administration and Control

Oct 2021 - May 2022 (7 months)

Provided first-level technical support and server administration, diagnosing and resolving network and system issues. Managed user accounts and permissions while collaborating with the IT team to maintain network security.

Technical Support Troubleshooting Network Administration Server Administration Access Control Firewalls User Account Management