Open to opportunities

Keith Seremba

@keithseremba

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Dynamic professional specializing in digital transformation and project management.

Uganda

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What I'm looking for

I am looking for opportunities that foster innovation, collaboration, and impactful project management.

I am a dynamic and result-oriented professional with extensive expertise in digital transformation, operational strategy, and technology-driven business solutions. My proven ability to lead complex projects and analyze data for actionable insights has supported senior executives in decision-making and strategy execution. I am known for building strong stakeholder relationships and fostering collaborative environments, delivering results under tight deadlines.

Throughout my career at Jubilee Health Insurance Company, I have successfully spearheaded numerous initiatives, including the development of an intermediary portal that improved policy delivery from 5 days to just 1 day. I also led the implementation of bots for process automation, significantly enhancing service efficiency. My efforts in digital transformation have not only saved the company $1.5 million but also improved customer engagement and satisfaction, as evidenced by our increased Net Promoter Score.

I am passionate about leveraging technology to drive business growth and enhance operational efficiency. My commitment to innovation has been recognized through multiple awards, including accolades for the J-Junior and MaishaFiti initiatives. I am eager to continue making impactful contributions in the field of project management and digital strategy.

Experience

Work history, roles, and key accomplishments

Current

Senior Officer-Projects Officer

Current

Jubilee Health Insurance Company of Uganda Limited

Apr 2025 - Present (3 months)

Developed and executed project plans, ensuring alignment with organizational goals. Managed project budgets, timelines, and resources effectively while leading cross-functional teams to achieve project milestones.

Project Planning Budget Management Resource Allocation Team Leadership Risk Assessment

Projects Officer

Jubilee Health Insurance Company of Uganda Limited

Apr 2024 - Mar 2025 (11 months)

Led the Jubilee Digital Transformation Project, enhancing operational efficiency and customer experience through technology. Spearheaded the development and implementation of an intermediary portal, reducing policy delivery time from five days to one.

Digital Transformation Project Management Process Automation CRM Systems Data Analysis Risk Mitigation Business Development Innovation Customer Experience

Bancassurance Officer

Jubilee Health Insurance Company of Uganda Limited

Jun 2022 - Mar 2024 (1 year 9 months)

Led the establishment of the bancassurance department, a new strategic business channel to increase market penetration and sales. Acquired new business valued at over $130K and significantly increased brand visibility through marketing campaigns.

Bancassurance Business Development Sales Strategy Product Development Financial Analysis Marketing Campaigns Partnership Management Market Penetration Strategic Planning

Underwriter/Relationship Manager

Jubilee Insurance Company of Uganda Limited

Jul 2018 - Jul 2022 (4 years)

Managed corporate relationships, ensuring excellent customer service and business growth. Played a key role in digital transformation projects, enhancing operational efficiency and increasing company topline to over $21M through new business acquisition.

Customer Service Digital Transformation Business Growth New Business Acquisition Stakeholder Management strategic initiatives Market Expansion

Medical Claims Registrar

Jubilee Insurance Company of Uganda Limited

Jul 2017 - Jul 2018 (1 year)

Analyzed and streamlined medical claims processes, enhancing service delivery speed and accuracy. Coordinated resolutions for billing discrepancies, maintaining compliance and efficiency.

Service Delivery Compliance Management Data Entry Record keeping Customer Support Problem Solving Administrative Support

Education

Degrees, certifications, and relevant coursework

International Health Sciences University

Bachelor of Arts, Business Administration in Health Care Management

Studied Business Administration with a focus on Health Care Management. Gained foundational knowledge in healthcare systems, management principles, and administrative practices relevant to the health sector.