Open to opportunities

Keerthana Venu

@keerthanavenu

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Customer support professional skilled in BPO, telecalling, and front office operations.

India

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What I'm looking for

I’m looking for opportunities in BPO, customer support, telecalling, administration, or front office operations where I can handle calls and coordination smoothly, maintain accurate documentation, and grow through fast learning and service excellence.

I’m a customer-focused, highly organized professional with experience across BPO support, administration, reception handling, and telecalling. I’m comfortable managing customer interactions professionally while maintaining service quality and operational efficiency.

In my roles, I handled customer inquiries and calls, coordinated appointments, and maintained records, reports, and documentation. I also supported client coordination and communication between clients and internal staff to keep service running smoothly.

Alongside customer-facing work, I’ve worked as an Academic Content Writer (Freelance/Remote), creating academic and client-based content with strong attention to detail. I bring adaptability, quick learning, and strong multitasking skills to any BPO, customer support, telecalling, administration, or front office opportunity.

Experience

Work history, roles, and key accomplishments

Academic Content Writer

Freelance / Remote

Jan 2021 - Jan 2025 (4 years)

Created academic and client-based content with attention to detail, managing multiple assignments and maintaining deadlines. Improved coordination and documentation skills while supporting client-based deliverables.

Content Creation Client Based Writing Documentation Attention To Detail Multi Assignment Management

Administration & Reception Executive

Medivision Lab

Jan 2017 - Jan 2019 (2 years)

Managed reception and front office activities including handling customer inquiries, appointment scheduling, and coordination. Maintained records and documentation to support administrative operations and customer service.

Reception Front Office Administration Customer Service Appointment Scheduling Client Coordination Record Management Administrative Support Documentation

BPO & Telecalling Support

Thyrocare Arogya Diagnostic Center

Jan 2016 - Jan 2017 (1 year)

Managed customer calls and appointment coordination, assisting clients with service-related inquiries. Maintained office records and administrative documentation while supporting daily telecalling operations.

Telecalling Call Handling Customer Support Appointment Coordination Client Inquiries Record keeping Administrative Documentation