Shelly Rana
@shellyrana
Customer Support Representative with US customer experience; resolved queries through chat and email and documented each case.
IndiaWhat I'm looking for
At a US-Based Company, I resolved US customers’ queries and concerns via chat and email. I documented each case and provided timely follow-up while meeting accuracy and quality standards.
As an Admission Counsellor, I guided prospective students and parents through courses, eligibility, and admissions, tracking enquiries and follow-ups in a CRM. I’ve also supported business development through lead research and outreach, and written blog, educational, lifestyle, website, and brand content, including Hindi-English translations.
Experience
Work history, roles, and key accomplishments
Business Development Executive
Internship
Supported business development activities during US business hours, engaging prospects and clients through email and chat. Researched leads and maintained accurate records of conversations and next steps.
Admission Counsellor
Unknown
Jul 2026 - Oct 2026 (3 months)
Guided prospective students and parents on courses, eligibility criteria, and the admission process. Managed enquiries and follow-ups in a CRM, tracking leads from first contact to enrolment.
Content Writer
Freelance
Sep 2025 - Jun 2026 (9 months)
Wrote original blog, educational, lifestyle, website, and brand content for varied audiences. Edited and proofread content for grammar, tone, and structure, and produced Hindi-English translated content.
Customer Service Representative
US-Based Company
May 2025 - Jun 2026 (1 year 1 month)
Resolved customer queries and concerns for US customers via chat and email. Documented each case in detail and delivered timely follow-up while managing high query volumes.
Education
Degrees, certifications, and relevant coursework
University of Delhi, School of Open Learning
Bachelor's Degree
Pursuing a Bachelor's degree from the University of Delhi, School of Open Learning.
G.D. Goenka International School
Senior Secondary (Class XII)
2024 - 2025
Completed Senior Secondary (Class XII) from G.D. Goenka International School, Rohtak, Haryana.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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