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K DKD
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K D

@kd06

App submission specialist at Passion.io who supported creator apps through Apple App Store and Google Play publishing.

Philippines
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At Passion.io, I supported creators through the Apple App Store and Google Play publishing process, helping with submissions and resolving issues when apps were rejected. I also updated app content and pricing plans to keep apps current.

At iQor Philippines and Arvato, I worked in customer support, including assisting Amazon B2B sellers and creating tickets about their issues. Earlier, at Smart 50, I entered mortgage application data and cross-checked documents for accuracy.

Experience

Work history, roles, and key accomplishments

Passion.io logoPA

Technical Support Specialist

Aug 2021 - Apr 2026 (4 years 8 months)

Managed the app submission process for Apple App Store and Google Play, ensuring compliance with guidelines and timely updates.
Performed basic troubleshooting for app-related issues, enhancing user experience and functionality.
Data Entry:
Entering Pricing Plans: Accurately inputted detailed pricing plans into the company database, ensuring all data was up-to-date before submitting to the app sto

Passion.io logoPA

App Submission Specialist

Aug 2021 - Apr 2026 (4 years 8 months)

We support creators throughout the entire Apple App Store and Google Play Store publishing process. This includes assisting with app submissions, identifying and resolving issues when an app is rejected, and providing guidance to help meet each platform's review requirements so the app can be successfully published.
We also provide ongoing app maintenance, including updating app content, implement

iQor Philippines logoIP

Customer Support Specialist

Oct 2020 - Oct 2021 (1 year)

Worked as Customer Support Specialist at iQor Philippines.

Arvato logoAR

Customer Service Representative

Aug 2017 - Sep 2019 (2 years 1 month)

Amazon B2B Customer Service Representative, engaging with the sellers, providing information regarding the product that they stored at the Amazon Warehouse, and creating a ticket based on the issues.

Smart 50 logoSM

Data Entry Specialist

Mar 2015 - Sep 2016 (1 year 6 months)

Accurately entered and managed large volumes of mortgage application data.
Ensured data integrity and accuracy by cross-referencing documents and correcting discrepancies.
Worked independently to meet deadlines and handle high workloads with minimal supervision.
Collaborated with team members to streamline data entry processes and improve efficiency.

Education

Degrees, certifications, and relevant coursework

CC

City College of Calamba

Bachelor of Science - BS, Information Technology

2009 - 2013

Tech stack

Software and tools used professionally

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